Experience the Best Care Services at Ramsey Step Down and Care Centre

Review from M B (Niece of Resident) :

Since my uncle has been at Ramsey, I have seen a vast improvement in his mood. He is cheerful and is now coming out of his room to socialise with staff and residents. The staff here are lovely and friendly. The only quibble that I have is visiting times are a very small window (2 hours) in the afternoon, which makes this somewhat difficult for me as I work, but this is a personal issue. Would be easier to have at least two options to visit.

Review from Frances W (Resident) :

My stay has been very good.

Staff are all very friendly and helpful.

Food is excellent, could not wish for anything better.

Review from Roy V (Respite Resident)

Have made many friends with the staff, who all work very hard.

Review from L B (Daughter of Resident)

My mother came in very sick, they have been amazing and the care is exceptional, she has put on weight and most of all feels safe and confident. Couldn’t have wished for better and I would not hesitate for her to stay here again.

Review from S W (Daughter of Resident)

An amazing place with caring, compassionate, friendly, management and staff.

Review from V S (Respite Resident)

The staff are kind and helpful. Good atmosphere. The facilities are good. The Occupational Therapy are interesting and thoughtful. Would be happy to return. Food is very good.

Review from H R (Resident)

I would like to say how much I appreciated my stay at the care facility and compliment the owners and staff for their diligence and care whilst I was a resident.

Review from L W (Respite Resident)

My stay at Step Down was very good for me and I would recommend Stepdown to anyone. It is family run and that was very good and very friendly to me. My stay at Stepdown made me feel so much better than when I arrived.

Review from Christina L (Daughter-in-law of Resident)

The family staff were very kind to us, we always phoned and were allowed to speak to mum. We visited in person in July from Wharge Are1 NZ. it was sad to hear about mum’s last night.

Review from Katie S (Granddaughter of Resident)

The care home treated my grandad with so much dignity and care in his final days, but they did not just care for him; they were amazing to every one of us. We were treated like family of the home. Noting was too much trouble for the team. Every member of the team was amazing and friendly and cared so much; they kept us informed every step of the way. If the end has to come, it is here you would want it to happen, with people who care.

Review from Gaye T (Daughter of Resident)

My mother had always been resistant to the thought of being in care, so it was a very difficult time when she needed full time care. The process was made so much easier by the staff. They have been very kind to my mother, and have communicated well with me, and I feel free to contact them at any time. We have been able to make her room homely by bringing in some of her ‘treasures’, and making it feel more familiar for her. I feel that she is treated as an individual there, which is important for her well-being. Having taken up residence there during Covid, activities etc weren’t as the staff would like, but they are recommencing now, and I feel positive about the future for my mother there.

Review from S M (Daughter of Resident)

Really pleased with how they looked after my father, excellent. All very lovely people very caring but also very professional it was lovely knowing that my father was being looked after so well I knew that I didn’t have to worry about him.

Review from S J (Daughter of Resident)

My mother spent her final two months at the Care Centre. The staff were excellent and I was very happy with the level of care she received. The Centre is very professionally run by an excellent team. All the staff were very patient and kind to my mother at all times. I was glad that she was able to spend her final days in a secure warm and friendly environment. I would recommend the Care Centre to anyone

Review from Frances W (Cousin of Resident)

Very happy with the care and attention given in all areas. Staff are happy to listen to anything concerning the resident. Also, management are good at communicating with family and resident.

Review from Stephen W (Relative of Resident)

Ramsey Step Down and Care Centre is an excellent home. It has very good facilities and is attractively furnished. The best part of the service is the management and staff who are always friendly, kind and considerate. It is a very well managed home.

Review from Robert H (Husband of Resident)

The overall experience has been excellent in all areas!

Review from Robert H (Husband of Resident)

On behalf of our family, we would like to thank the Manager and their fantastic staff. Dad was admitted to Ramsey on 26th January 2022 for end of life care, the care and attention that dad received was exceptional, all of the staff treated dad like he was one of their own family, we were all allowed unlimited access night and day which allowed all of us to spend some time with dad. When dad was getting close to passing I had a call from the Manger to say it would be a good time for the family to come and say their final goodbyes, there were fifteen of us and the Manager gave us the staff room to gather which again was very kind. The whole family cannot thank him and his team enough for making the whole experience more bearable. Thank you

Review from M B (Son of Resident)

On behalf of our family, we would like to thank the Manager and their fantastic staff. Dad was admitted to Ramsey on 26th January 2022 for end of life care, the care and attention that dad received was exceptional, all of the staff treated dad like he was one of their own family, we were all allowed unlimited access night and day which allowed all of us to spend some time with dad. When dad was getting close to passing I had a call from the Manger to say it would be a good time for the family to come and say their final goodbyes, there were fifteen of us and the Manager gave us the staff room to gather which again was very kind. The whole family cannot thank him and his team enough for making the whole experience more bearable. Thank you

Review from Valerie T (Sister of Resident)

I have been visiting my brother for a while now and find him very happy and comfortable. The management staff are all very caring and social (through difficult times too). I am also made very welcome. I also see they all work very hard to make residents as comfortable as possible.

Review from J H (Daughter-in-law of Resident)

My father-in-law was at end of life and had been in the hospital for six weeks ahead of being admitted to Ramsey care home. He received outstanding care during his three-week stay. The staff could not have been more caring, and the service and care were excellent. He was treated with dignity and respect until he passed.

Review from Alison S (Daughter of Resident)

As a family, we couldn’t be more grateful for the care our Mum received when she was transferred here from Colchester Hospital. She was transferred with a view to building her up and getting her ready to return home. Within 24 hours it became obvious that Mum was nearing her end of life and she couldn’t have been in safer hands. She was cared for as if she was family and as her family, this comforted us no end. Nothing was too much trouble! The Managers and their team were also very supportive to us as we said our goodbyes. We felt we formed a strong bond with them in the short time Mum was with them and we can’t thank them enough! Thank you once again from the bottom of our hearts

Review from N B (Daughter of Resident)

My mother was transferred to this care home from Colchester NHS hospital. The care staff were helpful and friendly and when my mother passed away a few days later they could not have been more supportive and caring and could not do enough to help my father, my sister and I.

Review from Sarah B (Daughter of Resident)

My mother was sent to Ramsey Step Down and Care Centre at the end of October 2021 when Colchester hospital was trying to create extra space in case it was needed for Covid patients. The Centre owners had some space and kindly agreed to take her. We were hoping this would be a step to her being able to return home but unfortunately, she took a turn for the worse 3 days after she arrived. The care, consideration, and support we were given as a family, especially in my mother’s final day, could not have been better. In every respect, I can not fault the owners and their staff, who were nothing short of brilliant. I will never be able to thank them enough for how quickly they adjusted to our situation. From day one they gave us covid safe access to be able to try and get her to eat and drink (which was what we had been doing in the hospital) and when things deteriorated they were once again quick to react and call us in to be with her. The care and support they showed her and us sets the benchmark for others.